UX Research & Audit

How it works

We start with the question you need answered and the evidence you already have. That might mean reviewing key flows, analytics, or support feedback, then adding interviews or usability testing where they can help. We agree the methods around the question. A focused UX Audit can be scoped as a standalone engagement.

The Outcome

An evidence-backed view of the problem, with findings tied to the flows and decisions they affect. You get a prioritised set of recommendations and a clear distinction between what we observed and what still needs testing.

What You Get

• Research questions and agreed review scope
• Review of available product evidence
• Research findings and user insights
• Prioritised issues and opportunities
• Recommendations and next steps